Today (07/05/2023) I finished up my Google: IT Support certificate, personally I really enjoyed this as my intro to IT certificate. Here is my general summary of what I learned during my course.
Certificate link: https://1e063aaf-5a6b-441c-8a1b-de6f2d33c01d.usrfiles.com/ugd/1e063a_f7e713eae1ed459bab6101b5055d96dd.pdf
Technical Support Fundamentals: This course provides an introduction to IT support and covers essential concepts such as computer hardware, operating systems, troubleshooting methodology, and customer service skills.
The Bits and Bytes of Computer Networking: This course focuses on computer networking fundamentals, including protocols, IP addressing, network architecture, and troubleshooting common network issues.
Operating Systems and You: Becoming a Power User: This course explores operating systems such as Windows and Linux. It covers topics like file systems, processes, system administration tasks, and command-line usage.
System Administration and IT Infrastructure Services: This course delves into the concepts of system administration, including managing user accounts, permissions, and group policies. It also covers IT infrastructure services such as DNS, DHCP, and virtualization.
IT Security: Defense against the Digital Dark Arts: This course provides an introduction to cybersecurity principles, including common threats, encryption, network security, and incident response.
Troubleshooting and Debugging Techniques: In this course, you'll learn problem-solving techniques, tools for troubleshooting, and methods for debugging software and hardware issues.
The best part for me during this course was the experience using the labs given, I had the opportunity to learn how to navigate the Windows active directory efficiently, assign ACLs, and many more things. Linux was used throughout the course and I was provided with a well-needed refresher on basic commands and how to navigate seamlessly. This course did introduce me to something completely new, tcpdump. Tcpdump is a command line utility that allows you to capture and analyze network traffic going through your system. It is often used to help troubleshoot network issues, as well as a security tool. I am fascinated by Cybersecurity so getting hands-on with this tool was really fun and I hope to take a specialized course on popular packet sniffers soon. One of the last modules was doing a write-up of a fictional company security architecture as well as making recommendations, I've included that link
My next step in my journey is going to be studying for my CompTIA a+ exams, as well as potentially going down the degree path as I have been accepted into WGU's Bachelor of Science: Cybersecurity and information assurance program. No matter which path I embark on I know I will be learning as much as possible and trying to be the best version of myself possible every second!
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